Oi! Miss Call...

CHAPTER 4 Letter Reader

Standing straight with your own feet is better than having to be supported by others even with a golden stick.

~Disra Auristela~

This morning, for some reason Disra's footsteps were not excited.  Staring at the thirty-story building under the name JK. Link Tower, a building leased to several companies including PT Adinaro Media. Disra lazily pressed the number 23 on the elevator button to where her service is located, she arrived at the office at 05:50, her working hours started at 06:00. Disra often asked for a morning schedule because in the afternoon until evening she had to go to college.

Jk building. Link Tower is still quiet from the employees if it is below 8 am, only the 22nd and 23rd floors are always inhabited because Terabig Net call center services serve for 24 hours while for other floors rented by other companies with various business fields with the office hour system, which works from eight in the morning to five in the afternoon. If there is no overtime for 24 hours.

At exactly 06.00 Disra began to run its routine as a customer complaint call center agent. Precisely, complaints of internet network problems. Not many customers have contacted the service in the morning.

“After checking no network problems. Is Ms Denise in front of the computer?” ask Disra.

“Ya Mba, again in front of computer.”

“If you can know what windows use Bu Denise?” ask Disra again, knowing the type of computer the customer uses can make it easier for Disra to guide the customer's internet connection.

“Wah, I don't know.”

“Good, can click windows and R buttons simultaneously Bu Denise.”

“Can Mba, out small window nih.”

“Can type CMD. I spelling ya Charlie Mama Delta then enter.”

“OK, CMD. Now appear black screen,” Denise bright.

“Now type ipconfig. India Papa Charlie Oscar November Fanta India Golf,”.

The guide goes well, Disra continues to guide customers to the next step. Although not very computer-savvy, these customers are so easy to guide.

“Thank you Mba Angel, the internet can be,” Denise said in a happy-sounding voice.

“Well, anything else to help, Mrs Denise?”

“No Mba.”

“Thank you for contacting Terabig Net. Good morning, happy activities, Ms. Denise.”

Tut!

Phone connection without pause continues to connect. Inevitably have to serve the customers who contact the service.

“Sorry Mr Aryo, where are his complaints?” ask Disra.

“No idea, Brother,” said Aryo, another customer.

“The modem light is on all?”

“Neg. Dead all.”

“It has been confirmed that the cables connected to the modem are installed correctly?” ask Disra patiently.

“Emm. No Kak.”

Disra frowned in confusion. “I mean Mr Aryo?”

“Do not call Mr. Dong Kak, I am still in school, call adek aja,” complained Aryo with a spoiled voice.

Disra presses the AUX button to avoid being heard by customers. “Ajegile! Sok cute loe!” Disra presses back the AUX button. “Sorry sir, we are not allowed. How is Pak Aryo, has he checked the cable, connected correctly?”

Distra exhaled slowly. “Can be connected in advance Sir, the cable?”

“No,” replied Aryo spoiled.

Disra scrunched her forehead, she was anxious with the customer she was interacting with. “To find out if there are obstacles or not, please connect first Mr. Aryo.”

“Nggak ah, Kak,” said Aryo remain with spoiled strains.

Disra press AUX button. “Shit! Want to loe what seh? Make soul emotions aja nih bocil!” He again pressed the AUX button so that his customers could hear his words. “Pardon Mr. Aryo, when viewed from the system, no network problems. Most likely the internet is not active because Mr. Aryo has not installed a cable on the modem,” explained Disra trying to be patient got a strange customer.

“Emang no internet problem, Kak.”

“Please excuse me, the purpose of Mr Aryo contacting us?” tanya Disra was filled with confusion.

“Oh, I just want to tell you, that my modem, I'm richly decorated burger, brother. On it I love the yellow foam, underneath it too. Keep me giabin deh.”

Immediately Disra did not say a word, amazed at the customer who was talking to him. “Good, Mr. Aryo. Can I help with internet problems?” ask her gently.

Disra knows, various kinds of customers who contact Terabig Net. There's a vocal customer type, aka a grumpy, normal guy and now, he's meeting a weird customer.

All customers are just wind then who will change every time. He kept receiving phone calls. Until there is a pop up on the monitor screen.

[Angel, to SPV space]

Disra took off her headset, she headed for the SPV room. “What's up, Sir?”

“Sit,” Firdaus said. He shifted the monitor towards Disra. “Read.”

A monitor screen that displays online newspapers that display readers' mail pages. Where the page provides information from the complaints of customers on a service. Readers' letters as complaints to a wide variety of companies. However, there have been no complaints for PT Terabig Net.

Disra began to read what was on Firdaus's monitor screen, her face starting to turn deathly pale.

I am a Terabig Net customer with a Customer ID of 999898XXXX. It is unfortunate that the repair service provided by Terabig Net is so bad. For information, I contacted the call center service because I complained about internet interference. However, very concerning, the part that should be able to solve the problem or just calm the customer I did not get. The call center agent by the online name Angel has spoken very rudely. The agent even cut off the phone unilaterally. I have also reported this on the YLKI (Indonesian Consumer Foundation Foundation). But it does not seem enough to make the Terabig Net party make improvements. Hopefully with the existence of this reader letter can be responded as it should by the Terabig Net. Thank ye.

Peter-Jakarta

“Peter,” murmur Disra.

“So right, you said rough?” ask Firdaus.

“Not so Sir, it .. because the customer is vocal,” Bright Disra.

Firdaus takes the headset and gives it to Disra, he turns on the recording where Disra handles a customer named Peter. Cannot be evaded and there is no intention to avoid it. Disra knows, her job must be a recording of her voice.

“You are angry or unclear customers. Civility is number one. I know you've been speaking politely. But, the habit of your fingers playing AUX and swearing at the customer that there is a time of carelessness. This surely you forgot to tick the AUX ‘kan button until the customer hears your swearing! What a hard thing is just silence, after all customers are not in front of this eye!” firdaus.

“Sorry Sir, I will not repeat again,” said Disra.

“This time, you I'm coaching. This is because it has entered the reader's letter. No action from management for you.”

“Good, Sir.”

Disra just drowned, got a letter of coaching, lost already disciplinary allowance. He just sighed softly, at least he wasn't fired. Disra still needs a fee to pay for her college semester and also help her family. As long as he hasn't got a new job, he'll try to stay.

“Peter customer badjana!” furious Disra.