Oi! Miss Call...

Chapter 2 Work Lecture

Disra took off her headset and walked to the toilet. "Angel, just got out online! Where you going?" ask Firdaus, a supervisor who successfully stopped Disra's steps. In its scope of work, it will call with an online name more often than with a real name.

"I can't stand going to the toilet, sir" replied Disra.

"Don't be long, again Gamas, waiting list!" firdaus.

"Well, sir," cried Disra.

Disra looked at her reflection in the mirror, exhaling her breath slowly. Turn on the water tap and wash his face.

"Okay, relax! No one knows you're a customer. Not necessarily that the customer prolongs the problem!" said Disra to herself.

After feeling a little calm, Disra returned again to the service room. Walking towards the cabin. A table measuring 100 x 80 centi meters with bulkheads becomes a workplace for a call center officer. The table is lined with two rows with 12 tables lined up in each row left and right face to face. Each table is equipped with a mirror, monitor, phone, airphone, and a CPU (Central Processing Unit) under the table and a swivel chair.

He started putting on a headset and started to get back to work. Two hours have been Disra and his colleagues informed customers about mass disruption until finally got the information that the normal network back.

"This is my internet not on, Mba!" a customer named Oky said.

"I apologize for Mr. Oky's inconvenience, there has been a mass disruption before. However, now that the condition is normal, can try restarting the modem first, sir?" fresh Disra.

"Already Mba, several times, the modem light is also normal, the act light is flickering but a bit slow and the other lights are stable!" exciting Oky.

"Well, for now you're in front of a computer?" ask Disra.

"Yes" answered Oky.

"I guide first, ready Mr Oky?" ask Disra.

"By, earlier I have entered the command prompt, the result replay all Mba," said Oky.

Disra smiles, she likes it when it comes to serving computer-savvy customers, it makes it easy for her to guide in case of problems.

"Good, Sir. If it's like it can check the DNS (Domain Name Server) sir."

"Oh, yes I have not checked DNS, I see first yes Mba." Oky immediately check the DNS on his computer, Disra does not need to guide where the DNS is located because customers are very familiar with the computer. "Oh yes, empty Mba, what is a good DNS Mba?"

Disra mentioned the row of DNS numbers to Oky, after a while Oky said in a happy-sounding voice, "Okay, I can already mba my internet."

"It can be sir. Anything else to help?" fresh Disra.

"No Mba.”

As a result of mass disruption more and more customers are contacting call centers, various types of customers, some are very computer-savvy and some are very common with computer devices. There are customers who can be guided only by phone and there are also customers who can not be guided and ask for the arrival of technicians to the customer location.

Quite tiring for Disra today, if the tongue has a heart maybe he has protested because he had to chat for eight hours, not to mention quite a lot of customers who are difficult to guide, Disra has to be patient, he said, they are required to solve customer problems only through a call center agent. As much as possible the internet connection is active again without having to bring in a technician.

***

After being tired of work does not mean Disra can rest, she still has to go to college in the afternoon. “Not started ‘kan Ci?” asked Disra to Suci his college friend while sitting beside Suci.

“Not too late? With Felix?” ask Sacred.

“Streetings smoothly. Not together, he also gawe,” replied Disra pulled out a book in her bag. He looked at the Saints. “Ci, where do you have vacancies?”

“Outsourcing! Outsourced! Rich do not know, where can be a permanent employee!” dengus Disra's.

Disra took out her ID Card and showed it to Saints. His friend received the ID Card and researched ID Card Disra.

“The cave is working on a subsidiary of PT Terabig Net. When viewed from the front of the ID Card, it will be listed PT Terabig Net. But, try loe behind the ID card, it will be listed the name of PT Adinaro Media,” exclaimed Disra and Suci flipped the ID Card.

Disra started to babble back. “Thirty-story building under the name JK. Link Tower where the cave works, it is not a building owned by PT Adinaro Media. It was a building that was leased to several companies including PT Adinaro Media. PT Adinaro Media is a subsidiary of PT Terabig Net which is engaged in Business Process Management. Engaged in the field of service, serving starting from its parent company, Terabig Net or for partner companies PT Adinaro Media.” Disra sighed and resumed her chatter.

"PT Adinaro Media also does not recruit employees, but uses the services of outsourcing companies. I entered into PT Adinaro Media through the services of an outsourcing company called PT Rafcon Sarana. So, I look great to be able to work in the company of the largest provider PT Terabig Net even though he is working on outsourcing. Paklaring cave later yes as an employee of PT Rafcon Sarana who works for PT Adinaro Media.”

Disra Heart could only laugh bitterly, accepting the fact that he was only a contract employee of the Rafcon Sarana company. Miris, that's what Disra felt, Terabig Net paid Adinaro Media and Adinaro Media paid on Rafcon Sarana. After that, Disra received a salary. You can imagine how many pieces of numbers received by Disra every month. Can he call working for an outsourcing company inside outsourcing? Yeah, it's just an expression of himself. Disra could only sigh considering the financial chain of the company, the most important thing was that she could finance her college.

“Duh, cave dizzy same babble loe grubby!” holy Mockings.

“Ya don't have to think about old loe! Let the cave just think coz my face baby face. Think of it does not make old cepet!”

“Baby face what pig face!” holy Exclamation chuckled.

“Oh ****!”

“Gue just want to resign, find work together yuk!” holy Exclamation.

“Bby!”

“You want to register as Asdos (Assistant Lecturer) no? Loe ‘kan appreciable pinter, Dis,” invite Suci.

“Ogah ah, gini salary!” disra.

A young man entered the classroom, and the class became silent. “Good afternoon, we start today's lecture,” said the young lecturer.

Disra nudging Saints. “Network security lecture instead of Mr Frieyadi?” tanya Disra whispered. It should be the middle-aged lecturers who will fill the lecture.

“Sunday Loe did not enter, this is Mr. Melvin the substitute lecturer. Mr. Frieyadi, he said again about Accreditation of the campus in Pemalang,” clearly Sacred.

“Owh, very young, at least a few years difference he over us” whispered Disra.

“Still 24 years, Beb.”

“Crazy, so young!”

“Accceleration! SD, SMP, SMA all jump class. 15 Years old has graduated High School,” exclaimed Holy.

They were both silent as the young lecturer started the lecture. Melvin started to lecture today. “We must recognize in advance about cyber crime.”

Very skillfully Melvin explained the content of the lecture material, he saw Disra who was yawning as he explained. “You, girl in blue!” call Melvin in a pretty high voice.

Disra looked up, looking for the source of the voice, all eyes staring at her. In the end, he knew that he was being called by the young lecturer. “Iya, Sir!” disra answered her hair that covered her face.

Melvin instantly froze when he saw Disra's face clearly. “You ...”