Princess Courier

6

The next day the Princess left for the office on foot. The distance from home to office is 1.8km. He deliberately tried a new habit, because since work the Princess has never exercised again. Even Sunday he only used to rest at home or attend family events. In addition, he took the time to just hang out with his friends.

The princess left at 6:40, wearing black training pants and a short-sleeved white T-shirt combined with a black outer. He also wears his favorite black nike hat and white running shoes. In addition, do not forget the Princess brought outfits for work, flatshoes, face wash, and skincare in her backpack.

After exiting the alley of her house, Putri turned to the right and walked straight down the sidewalk of Ahmad Yani Street which is shady and cool. He occasionally found a lot of walnuts that fell by the roadside. “Duh want it to take walnut kayak first time small, but who can open it?”the inner princess then put the walnut back.

On the streets there are many school children and other activities on the side of the road, and then passing vehicles on the Main Street. Putri remembered the days of Junior High, this was her daily routine when she left school first. The distance from home to school is only about 400 meters.

Walking is the most effective and efficient way because Ahmad Yani Main Street is only one way, while the direction to go to school is opposite to public transportation. So rather than having to 2x take public transport, better Princess on foot. Not to mention the pocket money at that time was fairly limited, so it requires the Princess to choose between being able to snack or save to buy comics? At that time, his first priority was to buy comics.

Upon arrival at the office, there looks still quiet. Almost all back office employees enter at 9 a.m. Only some parts of the service such as sales outlets and customer service that have working hours vary because they are related to service.

The princess walked to the top floor, after which she sat for a while in front of the pantry and drank mineral water. He brought mineral water in a fully filled bottle, but now only ¼ left. He rushed to the toilet located in front of the pantry, then did skincare activities in the morning and changed into work clothes.

He looked at the mirror, then he saw a fresh and natural face was ready to move. Princess turned the toilet door handle until it sounded “ceklek” with the focus of the eyes that are still looking at the glass, without realizing it he shifted quickly to get out of the toilet and hit someone. That person was a man who had already stood in front of the toilet door.

Brug

“Aduh ngapain anyway standing here” Putri while loosening his head up.

“You should be able to look ahead first, where I know there is someone inside" replied the man as he passed without any guilt and did not look at the Princess at all.

"Ih amit-amit jabang bayik, just became a sales supervisor already belagu. Bener said the office people if he is the most enemy here and can only give a good look fake same customer only. Duh do not get to often relate to this cooperation of people" the inner voice of the Princess while climbing the stairs to the floor of the customer service room.

“Assalamualaikum” greet Princess while opening the door of the room, unexpectedly there is already Melly there. Melly is one of the CS employees who works in the Undelivery report section.

Undelivery report is generally in charge of recording and reporting items that cannot be delivered, this can happen because the recipient moves home/address is not clear/ the phone number cannot be reached when the goods are sent, so it needs further handling to be followed up by the admin in customer service.

“Wa’alaikumsalam” Melly replied as her focus remained on the monitor on her workbench.

“Mel tumben hour already in the office? Didn't you get in at 10 o'clock?” Princess casually asked as Melly did not like being treated like a senior. Melly asked to communicate casually to be more familiar.

“Aduh dizzy gw nih Put, the package that went undel last week was not yet I follow up, I think too late. Haduuh this over SLA so it was Nyonyah malem tel I tuluh dateng early and mepet-cepet finish this case before becoming a hard complaint. Melly replied while still staring at the monitor and holding the courier runsheet in her hand.

“Walah, here anyone would like to help you? Let the sppet settle Mel”

Not had time to answer a sounding someone said “Ga do not support help if your own work is not necessarily bener”.

The princess looked back and saw Nyonyah aka Sandra Wiryostuti's mother Rahadining The Customer Service Supervisor who just came.

“There you work your job soon already your working hours right? Later that there is work Melly ga done your work added ga tidakan I dizzy got hit by the Boss, well you.. “ while pointing towards the Princess then continue her words “Cause it's nice to go on time home on time” Mother Sandra smiled flirtatiously which even made the Princess upset.

"Duh the magic grandmother" said the Princess inwardly. It feels like he wants to defend and issue various arguments that are overflowing in the crown. But his sanity is still in a stable condition, so repeatedly say istigfar in the heart and convince himself that silence is better than adding to the problem. The Princess is fully aware that her presence here is not from her own efforts through the normal recruitment process, but because she got a policy from the office to replace her father.

Melly who heard this felt so bad to the Princess.

“Dah Put, ntar again koq lo work aja lo kya work usually” while giving an expression of pity and stroke the palms on his chest as a sense of empathy Melly to the Princess, semenara Putri simply replied with a smile while nodding.

The princess sat down at her desk, took a deep breath and said basmallah before starting her usual activities.

From morning to before lunch, the number of incoming calls is less than usual, this Putri take advantage to learn other things related to the Customer Service section. He approached his direct superiors Madam Cindy.

“Mbak Cindy again busy ga?” tanya Putri approached Madam Cindy who happened to sit opposite the Princess.

“Yes just Put, why?" answer Cindy.

“I want to learn dong Mbak Tracing Process and Claim it like how?” said Princess.

“Mbak Cindy is not tired if the report continues like this? Mbak wrote the manual in the book from the frontline recap, continue to check the follow-up that has not been done yesterday-yesterday Mbak must open the book one by one again. Will you be able to miss Ma'am?" The princess said as she opened Tracing's recap ledger then looked at Cindy's mother.

“Ya the hell Put, if you think about it vulnerable to miss me. But make no mistake I rarely make delays and nimbulin hard complaints due to this. I always try to check again and again.” Answer Cindy.

“Ya Mbak but if our shipments are more and more, customer complaints are also more and more well what can we use the gini-rich manual continues? Moreover, Mbak will be very tired for his monthly report. Not to mention misahin per category, origin, destination, and other category prentelan in the dashboard of this headquarters report you know mbak.”

“You have a bad idea to make my job easier? I am just happy if the work will be easier later.” Cindy responded to the Princess.

“What if I make a daily dashboard report Mbak. I'm called Trace and Tracing Daily Report. For other dates and time settings I give the automatic formula so per date and hour mbak input only. Continue to run out Mbak dapet report excel-an from frotline, Mbak just enter daily reports aja. Here we see the excel-an from the same dashboard from the headquarters, so we know what we want to write in each column excel-an Mbak.”

Princess and Cindy are still discussing what needs to appear on the dashboard of her daily report.

“Nah Mbak has settled, try Mbak input today” pinta Putri on Cindy.

“OK Put, Mbak try yes.” Cindy inputted an example of one of the case reports today.

“That's why I helped enter the formula so that this report can link to the monthly report Mbak. So Mbak do not need to make a month report entered one-one.” Said Putri while entering the formula in each excel column.

After all the formulas are entered,

“Tadaaaa” said the Princess while pointing to the monitor with both palms under the dagun, like being in a race to be photographed.

“Ya Pardon This Put is so cool!  My job can be runnin... well really-really kebangetan nih try from yesterday-yesterday I already know it will not be overtime-overtime for three days to input kayak like this doang” Cindy with enthusiasm and a bit loud voice.

“What the hell are you? Very cool!” Melly said as she stood up and walked towards Madam Cindy.

“This is Mel, Putri bantin gw karin report that usually I can do three days, now can I karin in one hour!” Cindy answered Melly excitedly.

“Big! I also want to dong Put” said Melly while staring and embracing the Princess.

“Bby Mel, with pleasure” Princess smiles and is about to move to Melly's desk.

Not one minute Princess helped Melly the Nyonyah walk towards Cindy.

“Cin, later say yes to your children at 2 pm we at Call Mr. Dadang in his room.”

“Yeah Mom why don't you just talk here anyway, they are here too. Besides not my kids but the kids Mom too.” Cindy answered bravely. It seems Cindy is also very upset with the behavior of the First Lady of Customer Service.

“Yes, you're already in Denger, right?” ask Sandra's mother while sweeping her gaze towards the customer sevice team.

“Iya Bu” Reply compact customer service team.

Then Sandra's mother walked out of the room.

After the door closed, the entire compact team laughed out loud.

“Hey my kids, you guys forgot who I am huh? I'm the boss of kaliah hah!” janda Mbak Astria is one of the finance staff who is friendly with us. He seemed to walk in front of us while on his waist and sniffled cynically.

“Sontoloyo lo gw banjur water so mermaid!” astria was joked by Mr. Romi who happened to come out of his cashier's room, he threw a paper at Mba Astria.

We all laughed until suddenly the door of the room opened again and then he saw the Nyonyah who had been talked about entering the room and the room became silent for a moment.

Seriate

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